Managing the return home: why it’s important and how a good case manager can help

The simple act of returning home is one of life’s pleasures, but for victims of traumatic and serious injuries, returning home can be an immensely difficult process.

While being discharged from a trauma centre ought to come as a relief, it is only the beginning of a whole new series of challenges. They are already dealing with what could be life-changing injuries and coming to terms with the impact that’s going to have on their personal and working lives.

But when you add to the mix the distances that are sometimes involved, the need to manage a range of different services from different providers, a lack of continuity and breakdowns in communication, the overall impact can be confusing, isolating and intimidating for people.

Successful repatriation to home is so often a hurdle that people fall at due to insufficient services and poor communication between NHS and social care teams.

However, a skilled and experienced case manager can help to overcome these issues. As skilled advocates, Unite Professionals’ case managers help clients over this hurdle very successfully.

Managing the distance

Specialist trauma centres are often a significant distance away from clients’ homes and local services, but when they are discharged, getting them home is about so much more than simply helping them with the journey.

Even in today’s ultra-connected society, there is a danger that communication can break down, leading to a drop-off in intensity or quality of rehabilitation.

Case managers ensure a smooth transition with the quality and intensity of rehab continuing into the community setting which is important to ensure the best outcomes.

Consistency is key

One of the most frustrating things aspects of modern life – no matter who you are or which organisation you’re dealing with – is the idea of having to repeatedly explain your situation to new people. This is made many times more infuriating when your personal health and rehabilitation is on the line.

It is also one of the many ways in which a case manager can improve the transition home for a victim of serious injury: the case manager is often being the only consistent professional who has seen an individual in hospital and within their own home. This consistency is key and often lacking without case manager and it makes a real difference to bridging the transition back to the home environment.

Unite Professionals has a long track record of delivering industry-leading case management within the personal injury industry for solicitors, insurers, private industry and private paying clients. For more information you can contact us here.