Protecting Our Clients. CQC: A Safeguarding Perspective

At Unite Professionals we pride ourselves in keeping our clients front and centre in their rehabilitation journey. Our registration with CQC further underpins this this mission and in the second part of our series CQC we look at Safeguarding.

As a case management company working with clients in a person-centred manner, we have a duty of care to enable individuals to make choices and decisions with a mode of practice that involves positive risk taking. There is a balance to be struck between being risk averse and risk tolerant and with this approach we must be aware and able to identify any potential safeguarding issues to mitigate any risk of harm or abuse.

We aim to help the client develop resilience and independence and advocate for them within a safe framework in line with the Mental Capacity Act. The MCA says: Assume a person has the capacity to make a decision for themselves unless it is proved otherwise, wherever possible, help people make their own decisions, do not treat a person as if they are lacking in the capacity to make a decision just because they make an unwise decision, if you make a decision for someone who does not have capacity, it must be in their best interests and treatment and care provided to someone who lacks capacity should be the least restrictive of their basic rights and freedoms (Mental Capacity Act, 2021).

By keeping our clients front and centre, and by listening to them we are able to identify any safeguarding issues that become apparent.

Rachel CulyerRachel Culyer, designated Safeguarding Officer at UPL describes her role as being supported by a robust safeguarding policy and a cross pollination of other policies such as compliance and complaints. To enhance this, we have a secure system to record and action any safeguarding issues raised.

“What is key about safeguarding is that is it not simply a policy or procedure, it is a core of our practice and embedded into our day-to-day approach. The act of protecting human rights must be in the forefront of our minds at all times” says Rachel.

We must all be aware of our daily interaction with clients, to protect their wellbeing and prevent them from harm.

Unite Professionals are CQC registered under the category of Personal Care and adhere to and are monitored by the key lines of enquiry (KLOE) – is our service safe, effective, caring, well led, and responsive?



References 2021. Mental Capacity Act. [online] Available at: <> [Accessed 26 February 2021].