Case managers play a vital role in the rehabilitation of a client, during and after a personal injury claim – but it can be easy to overlook the value they bring. Unite Professionals explains why the role of a case manager should not be understated.
When a serious personal injury claim is initiated, it typically catalyses a chain reaction of rehabilitation activity, and it can be challenging to make sure all that activity happens at the right time, in the correct sequence, to help the client as effectively as possible.
At this point, insurers and solicitors are focused on doing their jobs: it’s up to case managers to ensure that the client’s needs are not only met, but prioritised at all times.
Here’s how case managers can help at all stages of the rehabilitation process:
They understand the stages of rehabilitation
Rehabilitation consists of various, complex stages and these can differ from client to client. Case managers understand this: they can source people with the correct specialist skills to form the right alliances, and ensure individuals are given the best possible opportunity to get their lives back on track and become independent again.
Leading industry guidelines, such as the Best Practice Guide on Rehabilitation from the Association of Personal Injury Lawyers, suggests that, in many cases, the rehabilitation process should begin as soon as possible. Early involvement of a case manager as part of this process can help to implement the right rehabilitation, sooner.
The world of rehabilitation is complex – they can help navigate
Navigating the world of rehabilitation is not easy: in fact, it can be a real labyrinth. A case manager will help to navigate that. They can broker conversations across statutory and private services – this not only saves time, it also ensures clients’ rehabilitation needs are met at all times.
They co-ordinate all professionals involved
Whatever the client’s goals, they will likely involve the support and involvement of a number of professionals from different healthcare and rehabilitation services. If not managed effectively, this could lead to delays to service and rehabilitation that could impact the outcome for the client. A skilled, experienced case manager will be able to bring everyone together in the best interests of the client.
They are business-minded and evidence-focused
Case managers will always put a client first, but that would be of little use if they were not operating with excellent commercial awareness. Case managers will ensure timely sourcing of specialist funds, backed by clear and in-depth clinical evidence.
They use their experience to everyone’s benefit
A good case manager will be perfectly in tune with the clients’ needs. Thanks to their years of experience in health and social care, they will be best placed to understand the day-to-day challenges that the client will face as a result of their injuries. This will result in the best outcomes for all parties.
They remain independent of the litigation process
This is an important consideration: although a case manager is representing and working for the client, they are not part of the litigation team. Their only interest is in the client’s successful rehabilitation. You can therefore trust a case manager to operate objectively when developing a rehabilitation plan, while carefully scrutinising and presenting the costs required to deliver this.
Unite Professionals has a long track record of delivering industry-leading case management within the personal injury industry for solicitors, insurers, private industry and private paying clients. For more information you can contact us here.